14-Day Free Returns | No Restocking Fees
We want you to love your anime merch! If not, our hassle-free return process makes it easy.
🔄 14-Day Free Return Policy
✅ Who Can Return?
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Customers in USA
✅ What’s Eligible?
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Unused, unwashed items with original tags/packaging
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Defective/damaged products (we’ll cover return shipping)
❌ What’s Final Sale?
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Clearance items
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Custom-made/personalized products
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Wigs, bodysuits, or pierced earrings (hygiene reasons)
📦 How to Return
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Email Us within 14 days of delivery:
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Subject: Return Request – [Order #]
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Send to: [email protected]
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Include: Photos of the item(s) + reason for return
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Get Approved
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We’ll email a FREE USPS return label (USA/Canada) within 24 hours.
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International customers: We’ll provide return instructions.
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Ship It Back
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Drop off at any USPS location (USA) or carrier of choice (int’l).
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Pack securely to prevent damage!
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💸 Refund Process
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Timing: Refunds processed within 3-5 business days after we receive your return.
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Method: Original payment (credit card, PayPal, etc.).
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Exceptions: Sale items refunded as store credit.
❗ Important Notes
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Lost Returns? We recommend using tracked shipping (we can’t refund unreceived items).
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Wrong Item Sent? Email us immediately—we’ll ship the correct item free of charge.
📞 Need Help?
Contact Our Support Team:
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Email: [email protected]
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Phone: +18143514161
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Address: 102 GOLD AVE SW # 510
AlBUQUERQUE, NM 87102 -
Mon-Fri | 9:00 AM – 6:00 PM PST
Why Our Returns Rock:
✨ No restocking fees
✨ Free US/Canada return labels
✨ Fast refunds (most in 72 hours)